AVI Service

AVI has proved that service, support and maintenance are essential to the success of the complex technical projects we manage. We are committed to delivering 100% availability on all our products and solutions.

Our technical staff administer a rigorous regime of preventative and remedial maintenance to keep your system on-track, minimising your down-time costs.

Twenty-four hour telephone, remote and on-site support are cornerstones of our business. Our support services are underpinned by a reporting infrastructure and a mechanism for client feedback.

Helpdesk: 24/7 access to technicians (not customer service staff) for the quick diagnosis and resolution of minor difficulties.
On-site Support: Same day fault resolution in the in the metropolitan area.
Maintenance: AVI also provide bespoke engineering services, system rectification and disaster support services.
User Training: Customised training delivered face-to-face or by videoconference, ensuring end users can operate your technology with confidence.
Operation: We can provide professional, long-term operators trained and sustained by AVI.